Comprehensive Service

Services with no limitations

We are committed to providing the most comprehensive service & support possible to make you happy, maximize the value of your products and extend their life cycle. Our commitment to excellence goes well beyond our physical gearboxes. At NGC you are never left alone with your concerns. Send us your request or tell us your problem and we will take care of it!

Together with you we go through your specifications. Considering all requirements, we then create a detailed and comprehensive offer for you. If there is an alternative solution, we will inform you when indicated.

At all stages you will have full transparency about the order by a detailed documentation. This applies also for our technical documentation. Delivery times are of course kept as short as possible. Apart from that we are also there for you when it comes down to maintenance and repair services.

Worldwide on site for you with these services

NGC provides comprehensive service packages for complete product life cycles including:

• Consultancy
• Project engineering
• Installation & implementation
• Start-up
• Service engineering/Technical support
• Checks, maintenance/predictive maintenance and repair
• On-site service
• Spare parts supply
• Technical training

We offer all of the above services separately or as a bundle.

NGC's global service network based in China, the United States, Germany, and Singapore ensures timely support.